Service

Service commitments:

As a professional manufacturer of security products, we insists on "one more customer! One more friend" as the service concept! With experienced and professional staffs, aiming at providing better services to customers. We pay more attention on staffs and customers’ opinions on development of company and better products, improvement the quality of service, and try the best to form a professional, efficient and perfect service system.

Services Content:

Product information / Technical support / RMA service / Complaints and suggestions / Others

Technical Support:

Customers could contact sales representative who charge your business or send email to: support@nexuscctv.com, provide information related to products, such as model number, date of purchase and so on. We recommend that: The more detailed the information you provide will be conducive to more accurate and faster to solve your problem.
Customers could also get support by remote via Team viewer, and we will reply you as soon as possible once get your email.

RMA services:

Contact sales representative who charge your busines or send email to: support@nexuscctv.com, provide information related to products, such as model number, date of purchase and so on. We recommend that: The more detailed the information you provide will be conducive to more accurate and faster to solve your problem.

Complaints and suggestions:

We welcome and thank you for your valuable suggestions! Please send email to: support@nexuscctv.com, we will reply to your complaints and suggestions as soon as possible, thank you for your cooperation!

If you are interested in our products, or want to learn more about our services, 
please contact us through the online customer service or send email: sales@nexuscctv.com, support@nexuscctv.com
We wish you a pleasant living and working. Thank you!